Operations Management in Healthcare: Strategy and Practice by Dr. Corinne Karuppan PhD CPIM, Dr. Nancy Dunlap MD Ph.D. MBA, Michael Waldrum MD MSc MBA
Operations Management in Healthcare: Strategy and Practice by Dr. Corinne Karuppan PhD CPIM, Dr. Nancy Dunlap MD Ph.D. MBA, Michael Waldrum MD MSc MBA PDF, ePub eBook D0wnl0ad
Describes how to build a competitive edge by developing superior operations
This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – anddemonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvementinitiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a businessstrategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically.
With a hands-on approach, the book clearly demonstrates the how-tos of effectively managing a healthcare organization. It describes how to negotiate thedifferent perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context ofa healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives toachieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-stepinstructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts,quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creativethinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value.
Key Features:
- Includes mind maps to connect competitive priorities, concepts, and tools
- Provides an extensive tool kit for problem solving and process improvements
- Presents icons throughout the text to emphasize competitive priorities and tool coverage
- Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation
- Demonstrates human dynamics and organizational challenges through realistic vignettes
- Presents boxed features of frequently asked questions an real-world implementations of concepts
- Provides comprehensive Instructor Packet and online tutorials
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